FAQ

Frequently asked questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery within Canada is estimated at 2–4 weeks after dispatch.

How much does shipping cost?

Standard shipping within Canada is free. Shipping is calculated at checkout.

Is my order tracked?

Yes. We email you a tracking number when your order is dispatched. You can follow it on our Track Your Order page.

Do you ship outside Canada?

Not at the moment. We currently ship within Canada only.

What is your return policy?

You have 30 days from delivery to request a return. Items must be unused, in their original condition and packaging. For change-of-mind returns, return shipping is at the customer's cost. See our Refund Policy for details.

My item arrived damaged or wrong. What do I do?

Email support@shoptidypulse.com within 30 days of delivery with photos or a short video. After we review it, we will arrange a replacement or a full refund.

Can I cancel my order?

Yes, within 12 hours of purchase and before it is processed for shipping. After dispatch, our return process applies.

When will I get my refund?

Refunds go to your original payment method within 5–10 business days after the returned item arrives and passes inspection.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay.

How do I contact you?

Email support@shoptidypulse.com. We reply within 1–2 business days.